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Terms of service


All sales prices on our store are inclusive of VAT. Shipping costs are not included unless otherwise expressed.

PollyJewels reserves the right to change the sale price of its items at any time, always guaranteeing the application of the prices indicated at the time of the order.


All products on the site, unless otherwise specified, are available to be promptly shipped.

The stocks indicated correspond to the actual quantity available, except in rare cases due to inventory errors. In this case, the customer can choose the TOTAL and immediate refund of the order, the exchange with another product or wait for the goods to arrive in the warehouse. In the latter case, approximately 3-4 days will have to be considered for the order fulfillment beyond the normal shipping times.


PollyJewels guarantees maximum accuracy in packaging and protection of packages.

The shipment on national territory is carried out exclusively by GLS express courier at the price of 5 euros. Delivery is guaranteed by GLS within 1-2 working days (Saturdays, Sundays and holidays excluded). In any case PollyJewels assumes no responsibility for any delays due to transport, at the same time it will promptly prompt the courier so that the delivery takes place as soon as possible.

After shipment, the customer will receive a confirmation email.

GLS will ship the order guaranteeing two shipping attempts, if the customer is not present at the declared location, or the shipment cannot be delivered for any other reason declared by GLS, the customer will be contacted to collect the package at the GLS office. near your home (or declared address).


It will be possible to pay at check-out in one of the following ways:

PAYPAL: Safe, immediate and without additional costs.

CREDIT CARD: Secure transactions, immediate and without additional costs. It is also possible to use prepaid cards such as Postepay. PollyJewels uses the SSL (Secure Socket Layer) encrypted protocol which guarantees maximum security for sending and receiving data. Sensitive customer credit card data will never be viewed by PollyJewels, nor by malicious strangers.

BANK TRANSFER: Using this method, the order will be processed upon receipt, therefore it is necessary to consider 2 to 4 working days for the management of the payment by the banking institutions. The data for the transfer will be communicated after completing the check-out phase. The bank transfer must be prepared within 24 hours of the time the order was placed, beyond this time the availability of the selected items is not guaranteed. To this end, once the payment has been made, the customer must send the relative accountant to the e-mail For better traceability of the payment, enter the order number, name and surname in the purpose of the transfer.


It is not possible to exercise the right of withdrawal on any product.

Personalized items are not subject to the right of withdrawal pursuant to art. 59 of the Consumer Code:

"The right of withdrawal pursuant to articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in relation to:


c) the supply of goods made to measure or clearly personalized; "